Refund Policy

Our Commitment

At Nexus Training Centre, we are dedicated to providing high-quality online learning experiences. We understand that circumstances can change, and we have developed this refund policy to be fair and transparent.

General Terms

This policy covers all courses purchased directly through our website.

How to Request a Refund

To request a refund, email info@ntcentre.co.uk with your name, the course title, and the reason for your request.

Refund Eligibility

Self-Paced Courses

• Full refund available within 14 days of purchase, provided less than 25% of the course content has been accessed.
• No refunds once more than 25% of the content has been accessed or materials have been downloaded.
• No refunds after 14 days from the date of purchase.

Instructor-Led & Live Online Courses

• More than 14 days before the start date: full refund, minus a 10% processing fee.
• 7–14 days before the start date: 50% refund.
• Less than 7 days before the start date: no refunds.

Non-Refundable Circumstances

Completed courses, promotional or discounted course purchases, and cases involving a breach of our terms of service are not eligible for a refund.

Course Cancellation by Nexus Training Centre

If we cancel a course or batch, affected students will receive a full refund or the option to transfer to an equivalent course.

Technical Issues

If you experience technical issues accessing your course, please contact support within 48 hours. A refund may be issued if the issue cannot be resolved.

Processing Refunds

Approved refunds are processed within 14 business days and returned to your original payment method.